i918kiss Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy ("Policy") is published by i918kiss ("we", "platform") and applies to all users who register, browse or use the services offered through the i918kiss website. By using this platform, you agree that your personal information will be handled in accordance with the provisions set out in this document.

This Policy covers all forms of information we collect through the website, mobile applications, email communications, live chat and any other channels related to i918kiss. It does not apply to third-party websites or services that may be linked from our platform.

i918kiss operates under international licensing and is fully responsible for managing user data in accordance with applicable international standards.

2. Personal Information We Collect

To ensure smooth account operation, payment processing and platform security, i918kiss collects the following categories of information from users:

Account Registration Information

• Full name as stated on your identity card or MyKad
• Username and password chosen during registration
• A valid and active email address
• Mobile phone number registered in Malaysia
• Date of birth for age verification purposes (21 years and above)

Financial and Transaction Information

• E-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay)
• Bank account information for transfers via FPX or DuitNow
• Crypto wallet addresses (USDT, BTC, ETH) where applicable
• Deposit and withdrawal records and transaction history

Technical and Usage Information

• IP address, device type and browser used
• Cookie data and session identifiers
• Login activity records and game session logs
• Language preferences and user account settings

3. Purpose of Using Personal Information

i918kiss uses collected personal information solely for legitimate and reasonable purposes, including:

• Creating and managing user accounts and verifying player identity
• Processing deposits and withdrawals safely within 10 to 45 minutes
• Complying with Know Your Customer (KYC) requirements and anti-money laundering obligations
• Delivering bonuses, cashback and relevant promotional offers to eligible users
• Contacting users via email or live chat regarding their account, transactions or technical support
• Identifying and preventing fraud, account abuse and security threats
• Improving the quality of service and user experience on the i918kiss platform
• Complying with legal obligations and applicable licensing requirements

We do not use your personal information for any other purpose without first obtaining your consent. Should there be a new purpose not stated in this policy, you will be notified and given the option to agree or decline.

4. Sharing Information with Third Parties

i918kiss does not sell, disclose or transfer user personal information to third parties for marketing or commercial gain. However, in the following limited situations, information sharing may occur:

Approved Service Providers

We share necessary information with technical service providers, payment processors (such as gateways for Touch 'n Go, DuitNow and FPX) and security infrastructure providers working on our behalf. All such parties are bound by strict confidentiality agreements and are only permitted to use the data for specified purposes.

Legal and Regulatory Requirements

i918kiss may be required to disclose personal information to relevant authorities when required by law, court order or regulatory body. In such circumstances, we will endeavour to notify users in advance where permitted by law.

5. Cookies and Tracking Technologies

i918kiss uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small files stored on your device when you visit our website.

Types of Cookies Used

• Essential Cookies: Required for basic functions such as login sessions, account verification and platform security. These cookies cannot be disabled without affecting website functionality.
• Performance Cookies: Collect information about how users interact with the platform for technical improvement purposes. This data is analysed in aggregate and does not identify individual users.
• Functional Cookies: Store user preferences such as language settings and display options to ensure a consistent experience on each visit.

You can manage or delete cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality or performance of the i918kiss platform.

6. User Rights Over Personal Data

As an i918kiss user, you have the following rights regarding the personal information we hold about you:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: If any information is inaccurate or outdated, you have the right to request prompt correction.
• Right of Erasure: You may request deletion of your personal information, subject to data retention requirements imposed by law or operational needs.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we temporarily stop processing your data.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.

To submit any request regarding the above rights, please contact the i918kiss customer support team via live chat or email. We provide 24/7 support in Malay and English and will process your request within a reasonable timeframe.

7. Data Security Measures

i918kiss implements multiple layers of technical and organisational protection to ensure user personal information remains secure at all times. These measures are designed to prevent unauthorised access, loss, alteration or disclosure of data.

• 256-bit SSL encryption for all data transfers between users and servers
• Server infrastructure protected by industry-grade firewalls
• 24-hour system monitoring to detect suspicious activity
• Strict role-based access controls for internal staff
• Regular security audits conducted by independent, qualified third parties
• Clearly documented security incident response procedures

While we take every reasonable step to protect your data, no system can guarantee absolute security. You are also responsible for keeping your account password confidential and not sharing it with anyone.

8. Changes to This Privacy Policy

i918kiss reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements or technological developments. Any material changes will be communicated to users via a clear notice on the website or by email to the address registered on the account.

The "Updated" date shown at the top of this document indicates the date of the latest revision. Continued use of the i918kiss platform after any changes take effect is considered your acceptance of those changes. We encourage you to review this policy periodically.

If you do not agree with any changes made, you have the right to close your account by contacting the i918kiss customer support team. Any remaining balance in your account will be processed for withdrawal in accordance with standard procedures.

9. Contacting Our Privacy Officer

If you have any questions, concerns or complaints regarding how i918kiss handles your personal information, we encourage you to contact us directly. Our customer support team is available 24/7 through the following channels:

• Live Chat: Available directly on the i918kiss website, 24 hours a day, 7 days a week in Malay and English
• Email: [email protected]

We are committed to responding to every privacy-related inquiry carefully and within a reasonable time. Your satisfaction and comfort when using the i918kiss platform is our priority.